Good Guy Frequently Asked Questions

Q. How long does the application process take?
A. Depending on available opportunities, the process can take as little as 7-10 days. The process consists of the following five steps:

  1. Complete the application
  2. Upload pictures of your vehicle & Driver License, insurance, registration/inspection along with expiration dates
  3. Informational phone conversation (if all information is in order)
  4. Complete background check
  5. If everything checks out, you’ll be invited to an in-person Orientation

Then you’ll be out on the road making $$!

Q. What equipment will I need?
A. Besides your full-size truck or cargo van, you will need a minimum set of equipment for running:

  • At least 1 – waterproof tarps with tie down grommets (8’ x 10’)
  • 4 – ratchet tie downs (27’ x 3”) in good working condition
  • Adjustable bungee cargo net (36” x 47” or greater)
  • 3 – quilts or moving blankets
  • Various sized single bungee cords
  • Furniture dolly and/or collapsible dolly (hand truck)
  • Stretch wrap

Other items may be necessary. You will need to purchase these items and maintain them in your vehicle when you’re available for PICKUP runs.

Q. How much money can I make?
A. You will make a minimum of $25 per run and can make up to $50 per hour, plus tips and you keep 100% of your tips!

Q. How and when do I get paid?
A. We transfer funds to your bank account the next business day after you complete runs. Our goal is to get you paid as fast as possible!

Q. I downloaded the PICKUP APP, now how do I get runs?
A. Our Service Provider App is different than our customer PICKUP app. Once you are approved as a Good Guy, you will have access to the Service Provider App which will allow you to accept or decline your runs.

Q. How am I insured?
A. Your personal insurance is the primary protection for you and your vehicle. You should check with your insurance company to ensure that you are adequately covered to operate your vehicle as an independent business owner. You and your insurance will be responsible for repairing any damage to your vehicle, just as if you were loaning it to a friend. In addition to the insurance you carry, PICKUP carries excess coverage in case of a major accident as well as cargo insurance for the items being delivered.

Q. Who is responsible for the customer’s goods while they are in my pickup truck?
A. You are primarily responsible. You should ensure that all goods are safely stowed and secured in your vehicle before driving. The goods are insured for replacement or repair.

Q. What about big or heavy items?
A. Customers are alerted that big items, heavy items, or both require them to arrange for loading and unloading assistance. Do not attempt to lift, load or move something you are not confident is safe without help from customer or their agent. If they have not arranged for help, and you cannot safely accomplish the task, please let the customer know that you need to contact support for additional help. Additional charges will apply. You or the customer can also cancel a run at that time. Customer may incur a cancellation fee.

Q. What does it mean to be an Independent Contractor?
A. Instead of being a PICKUP employee, you are classified as an independent business owner (1099). This means that you have complete latitude for how and when you work and you collect revenues for your business in exchange for the work you do. PICKUP is your marketing and technology partner. At the end of the year, you will receive a statement of your earnings from PICKUP. We do not withhold taxes from your pay, so you receive 100% of your earnings. You are responsible for the payment of all federal, state, and local taxes. You should contact a tax professional to understand what it means to be paid on 1099 status.

Q. What happens if I get in an accident with someone’s goods in my truck?
A. If you have an accident and it is an emergency, please call 911 first. If it is not an emergency, or once the emergency has been managed and it’s safe, contact Accident Support for next steps. Contact Good Guy support about how to complete the delivery.

Q. How long does a typical run take?
A. While it varies, typically a run takes around an hour to complete.

Q. How far am I expected to drive for a run?
A. The app will limit the customer to a maximum 50-mile distance between pickup and delivery. Most PICKUP runs we see are less than 15 miles between pickup and delivery.

Q. Can I borrow a friend’s truck or use my work truck for PICKUP?
A. No. You must be a legally registered owner and a named insured driver on the truck you intend to use for PICKUP. You also cannot loan your truck to a friend to do PICKUP runs.

Q. Are there things that PICKUP does not deliver?
A. We deliver just about anything that will fit in the bed of your full-sized pickup truck. We do practice good sense and adhere to the law, so here are the things we just can’t move:

  • No people or animals in bed or cab
  • No illegal items
  • No hazardous materials. (includes but is not limited to: explosives, gases, flammable liquids, flammable solids, poisonous or infectious substances, radioactive material, corrosives. For a full list of prohibited items, see the FMCSA Regulations)
  • No firearms, ammunition or other explosive materials
  • No articles of exceptional value (antiques, fine art, jewels/jewelry, gold or other precious metals). Items are insured for replacement value up to $20,000. Any value over this amount is considered exceptional value

In addition, do not put anything in your truck that you do not feel confident is safe and acceptable

Q. I have a topper or a Tonneau cover on my truck, can I leave it on?
A. It depends. Customers have the expectation that you and your truck will arrive with an open, empty bed, ready for their goods, but some items will fit under these bed covers. As long as the bed cover does not impede the delivery, it can remain attached, and may be very useful during inclement weather. Note that most items PICKUP delivers, require considerable area and often do not accommodate a cover.

Q. Can I do deliveries in multiple service areas?
A. Yes! As long as you notify Good Guy Support in a timely manner, we can accommodate you in the Service Area that you wish to be in.

Q. What happens if I have multiple vehicles?
A. Any vehicle that you wish to use with PICKUP must be approved, registered and insured before being used on a run.

Q. What information is required to be a Good Guy?
A. Truck and Driver credentials are required as well as submitting the necessary information needed for a background check.

Q. Are tolls paid for?
A. Tolls are not required, but we know in certain circumstances that it might be more efficient, so we’ve included tolls in the base pay.

Q. Is the information that I provide secure?
A. All information that is stored is held in a secure-password protected database.