Frequently Asked Questions

Click here to see where PICKUP is available.

Just about anything, including furniture, mattresses, many appliances, big TVs – if you can buy it, we can probably deliver it. We cannot move pianos, full-size refrigerators, concrete fountains or large gun safes.

We do practice good sense and adhere to the law. Here are some additional things that we can’t move including people or animals, hazardous materials, firearms, ammunition or other explosive materials or articles valued at more than $60,000 such as antiques, fine art, jewels/jewelry, gold or other precious metals.

Safety comes first therefore; any items exceeding 200 lbs. will be acceptable for ground floor delivery only. Our maximum weight is 250 lbs. If you have items greater than 250 lbs., please call 800.560.2168 and one of our PICKUP Customer Success Specialists will determine if it is acceptable.

Simple! When you need something fast, request Same Day/Scheduled Delivery here. Enter a few important details like the pickup/delivery addresses, what we are delivering and when you want it picked up or delivered.

We’ll instantly provide a guaranteed price. From there, just enter your payment details and submit your order. We’ll keep you informed every step of the way, including the name and contact info of your Good Guy and ETA.

A PICKUP Good Guy is your trusted delivery person. Many are military veterans, first responders and all-around good guys. They have passed extensive background screenings, needed requirements, and meet a higher standard of customer service before they can serve you as a PICKUP Good Guy.

Absolutely! PICKUP same day/scheduled delivery is available at leading retailers everywhere. We have partnerships with national and area retail stores throughout the country. Don’t see PICKUP at your favorite retail store? Ask us to contact them by emailing the retailer name and location to support@pickupnow.com or ask the retail store to contact PICKUP at 800-560-2168.

It’s easy! For the best experience, we recommend you you request Same Day/Scheduled Delivery here. Need help with your order? Call us at 800-560-2168.

No, that’s the beauty of Same Day/Scheduled Delivery. It’s convenient and easy. Your Good Guy will request you to send him a copy of your store receipt to accept custody of your item(s).

When it comes to pricing, we believe simplicity rules and surprises are for birthday parties. That’s why we offer simple guaranteed rates for most of our services. 

Standard delivery within 10 miles and no stairs starts at $49 for 1 Good Guy and $98 for 2 Good Guys (depending on size and weight of items being delivered). To ensure we provide an accurate guaranteed price, we ask that you accurately and completely enter all details requested for your order, including items we are delivering and any flights of stairs.

Payment is conveniently handled by our secure platform. If you need more help, contact us at 800-560-2168 or support@pickupnow.com. Additional charges may apply for items requiring assembly, flights of stairs or special equipment.

Upon request when ordering delivery from a retail store, select Good Guys can assemble your new items for an additional charge. Our Good Guys carry basic tools and can assemble many types of furniture and equipment. So, if you don’t have the time to do it yourself, or want to make sure it’s assembled correctly, request assembly with delivery when ordering. Be sure to provide a detailed description of your new purchase so our Good Guys know what you expect when they arrive.

It’s rare, but mistakes happen. In the event a damage claim needs to be submitted, our Claims Department will contact you within 2 business days. A damage claim must be received within 7 days of the completed delivery. Depending on the scope of the damage, our process is as follows:

1. Repair, if damage is repairable.
2. Replace, if item is replaceable.
3. Refund the receipt of cost of the item.

1. If the order is canceled prior to our PICKUP Good Guy driving to the pickup location, there will not be a cancellation fee incurred.
2. If the order is canceled after our PICKUP Good Guy has confirmed that they’re on the way to the pickup address with the customer, then a $25 cancellation fee could apply.