PICKUP Customer FAQs

Q. Where is PICKUP available?
A. Click here to see where PICKUP is available.

Q. What can PICKUP deliver?
A. Just about anything including furniture, mattresses, many appliances, big TVs – if you can buy it, we can probably deliver it. Although, we do have some exceptions of items that we’re unable to deliver and certain weight restrictions such as pianos, full-size refrigerators and concrete fountains.

We do practice good sense and adhere to the law, so here are additional things that we can’t move; people or animals, hazardous materials, firearms, ammunition or other explosive materials or articles valued at more than $60,000 such as antiques, fine art, jewels/jewelry, gold or other precious metals.

Q. How does it work?
A. Simple! When you need something fast, request Instant Delivery here or download the PICKUP app for iOS or Android. enter a few important details like the pickup/delivery addresses, what we are delivering and when you want it picked up or delivered. We’ll instantly provide a guaranteed price. From there, just enter your payment details and submit your order. We’ll keep you informed every step of the way, including the name and contact info of your Good Guy and ETA.

Q. Who is a Good Guy?
A. A Good Guy is your trusted helper. Many are military veterans and first responders. All have passed extensive background screenings and met other qualifications before they can serve with PICKUP.

Q. Is PICKUP available at retail stores?
A. Absolutely! PICKUP Instant Delivery is available at fine retailers everywhere, including Big Lots, Crate & Barrel, Pier 1, Pottery Barn, RH, West Elm and more. Don’t see PICKUP at your favorite retail store? Ask us to contact them by emailing the retailer name and location to support@pickupnow.com or ask the retail store to contact PICKUP at 800-560-2168.

Q. How do I request Instant Delivery?
A. It’s easy! For the best experience, we recommend you request Instant Delivery here or download the PICKUP app for iOS or Android. Need help with your order? Call us at 800-560-2168.

Q. Do I need to be at the pickup location?
A. No, that’s the beauty of Instant Delivery. It’s convenient and easy. Your Good Guy will request you to send him a copy of your store receipt to accept custody of your item(s).

Q. Does PICKUP offer assembly?
A. Upon request when ordering delivery from a retail store, select Good Guys can assemble your new items for an additional charge. Our Good Guys carry basic tools and can assemble many types of furniture and equipment. So, if you don’t have the time to do it yourself, or want to make sure it’s assembled correctly, request assembly with delivery when ordering. Be sure to provide a detailed description of your new purchase so our Good Guys know what you expect when they arrive.

Q. What happens if there is a damage claim?
A. It’s rare but mistakes happen.  In the event a damage claim needs to be submitted, our Claims Department will be in contact within 2 business days.  A damage claim must be received within 7 days of the completed delivery.  Depending on the scope of the damage, our process is as follows in order of sequence:

1). Repair if repairable
2). Replace if replaceable
3). Credit back to original payment method