Q. Where does PICKUP operate?
A. PICKUP is currently available in Dallas, Ft. Worth and Houston, but expanding to additional markets. Contact [email protected] to be added to an interest list for drivers or customers in additional markets.
Q. How do I use the PICKUP service?
A. There are two ways to use PICKUP. Download the app for iTunes and Google Play stores for the best experience, or order online at pickupnow.com.
Q. How does the service work?
A. It’s simple! If you need to move something and you can envision it in the back of a pickup truck, the app or website will allow you to order one. Once you do, the app will let you know the estimated time of arrival for your pickup and driver. You will also see a photo of the truck and the name of your good guy driver, and you’ll be able to contact him through the app if required.
Q. How do I know it’s safe?
A. PICKUP works hard to ensure the drivers in our network are the best guys around. If you’ve ever borrowed a friend’s pickup truck, you know he’s usually a helpful good guy. Our Good Guy drivers are off-duty firemen, military personnel, and veterans. They pass extensive background and other qualification tests before they can drive for PICKUP.
Q. What can I move with PICKUP?
A. Just about anything that will fit in the bed of a full-sized pickup truck. We do practice good sense and adhere to the law, so here are the things we just can’t move:
- No people or animals in bed or cab (ever).
- No illegal items.
- No hazardous materials. (includes but is not limited to: explosives, gases, flammable liquids, flammable solids, poisonous or infectious substances, radioactive material, corrosives. For a full list of prohibited items, see the FMCSA Regulations).
- No firearms, ammunition or other explosive materials.
- No articles of exceptional value (antiques, fine art, jewels/jewelry, gold or other precious metals). Items are insured for replacement value up to $20,000. Any value over this amount is considered exceptional value.
- We supply one driver-one pickup truck. Heavy and large items will require you to provide assistance at both pickup or drop off. If you can’t do that, you will need to request a second driver and a second pickup and can do so by contacting us through the app or our website.
Q. Are my goods insured?
A. Our drivers are very careful with your stuff, but sometimes things happen. So PICKUP maintains an insurance policy to cover your goods. Up to $20,000 in insurance is provided to repair or replace any items lost or damaged in transit.
Q. How much does it cost?
A. $45 minimum -OR- $1.00 / mile + $1.00 / min per driver
Many PICKUP runs are covered by our minimum charge of $45. Payments are conveniently handled by entering your credit or debit card in the app or on our secure website. Billing starts when the driver arrives at the first pickup location and stops when all services are completed at the final dropoff location. Pricing includes one truck, one driver. If you need more help, contact us through the app or website to request. Additional charges may apply for special service requests (see Terms of Service).
Q. Am I expected to tip the driver?
A. We know your driver will be especially helpful during pickup, drop off, or both. You can show your appreciation via a tip in the app or directly to your driver at the conclusion of your pickup. 100% of tips go to the driver.
Q. Where is my driver?
A. Using the PICKUP app you can see where your driver is every step of the way, and you have the ability to contact your driver directly throughout the entire run! We do our best to insure drivers meet delivery times, but – as you can imagine – sometimes events completely outside of our control may cause delays, such as weather and traffic conditions, or wait times for the store we’re picking up from to load your items. You can help insure timeliness by making sure your items are packaged and staged, and that the parties at pickup and dropoff are fully prepared for our drivers.
Q. What about big or heavy items?
A. Your PICKUP will arrive in the form of one full-sized pickup truck and one driver who will have a supply of moving blankets and securement devices to keep your materials from moving around during the ride. Your driver is there to help, but if your items cannot be handled by one good guy alone, you’ll need to ensure there is help at both the pickup and drop off locations. If you need more help, contact us through the app or website to request an additional driver.
Q. Will you help with moving and packing?
A. Your driver can help with moving and packing your items, both at pickup and drop off locations.
Q. I am a retailer, what programs do you have for my business?
A. We love retailers and are here to help move your goods from your showroom floors, or to your other locations with ease! Contact us through the app or website to learn about special programs for retailers, or to request a copy of our COI.
