PICKUP and HVAC Provider Team up for Delivery Efficiency
Our commercial partner had an efficiency problem, but it wasn’t their heating, ventilating and air conditioning systems (HVAC.) As an innovative and leading manufacturer of HVAC solutions, their business helps its customers by providing systems that are energy efficient.
Instead, it was a delivery efficiency problem. Speed and customer experience are extremely important to this company, so much so they created an internal customer success team specifically to oversee the ongoing needs of dealers.
Through this team, they discovered that dealers were having to wait on a routed truck delivery that arrived just once per day at shops or warehouses. This caused major delays and inefficiencies since dealers had to plan their installations around a delivery time frame.
Dealers’ technicians even had trouble just focusing on the installation process because they were running equipment and parts back and forth from the warehouses and job sites.
We all know how frustrating it can be when you are standing around waiting for a personal delivery. Just imagine how much more challenging it is when the success of your business is dependent on how quickly you can get essential equipment.
Solutions to the Inefficiency Problem
One of the best ways to improve efficiency is to eliminate as much downtime as possible. In this case, the business wanted a service that would give dealers access to same day and scheduled delivery options to quickly get systems and parts directly to job site locations. Fortunately for the HVAC provider, that’s exactly what we at PICKUP can offer.
The particular solution this partner benefits from is called PICKUP Fusion Theory. They use a co-branded delivery portal for each dealer where they can work with their technicians to schedule deliveries from the warehouse to each job site. No more waiting around. They get the equipment they need, when and where they need it.
Plus, the solution is enhanced by a team of customer experience reps and a fleet of PICKUP Good Guys. This team of fully-vetted delivery pros works hard to deliver big, heavy and high-value items, just like HVAC systems.
The Financial Benefits of Same Day and Scheduled Delivery
Becoming more efficient has its benefits, like increased profits. After partnering with us in late 2019, the company increased overall dealer YoY spend and maximized volume to their top customers. And the benefits don’t stop there. Dealers that work with our partner can advertise same day and scheduled delivery to make their services more attractive.